Client Support Engineer / Software Support (Full time position, Bangkok)
We are currently looking for a Client Support Engineer / Software Support in Bangkok to ensure customer success into deploying Horizon Software’s solutions.
The job responsibilities will include, without being limited to, the following:
- Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes)
- Define severity and area of the issue
- Solve the tickets according the require knowledge following the proper process by escalated if needed
- Address customer requests through resolution or escalation
- Keep updated the customer about the solving process of their ticket (step, timing)
- Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customer
- Deploy the products at customer’s site (integration)
- Provide training to client (user and IT team).
- Support local and foreign customers (International context with multinational customers)
Skills and Requirements:
- Bachelor’s Degree in Computer Engineering / Computer Science or related field
- Experience in application / production development and/or support role. New graduates are welcome.
- Problem solving skill; ability to analysis the log file and troubleshoot system issues
- Ability to work effectively with a remote team using collaborative tools such as Microsoft Teams
- Strong customer service skills – ability to work with customers in a manner that is professional, compassionate, and effective
- Positive, dynamic, can-do attitude, teamwork
- Able to work under pressure
- Ability to communicate easily (internally and with customers)
- Interest in a financial trading support environment
- Basic understanding with SQL/Database, OO Languages, API, Network, operating systems and scripting
- Knowledge of Linux operating systems will be a plus
- Experience in financial application support would be an advantage
- A good command of spoken and written in English
- Experience in implementation of software will be a plus
Benefits of the role:
- 5 days a week : Monday to Friday -office hours 9 am – 6 pm
- On-call duty some weekends to assist customers
- Remote friendly and flexible : 1 week of 5 days =one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates,
- Medical Insurance
- Annual Health Checkup
- Free Lunch
- 15 paid leave : After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation until a
maximum of nineteen (19) days of paid annual leave is reached.
- After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday.
- Work in a challenging technical and functional environment ( algorithmic trading platforms, low latency, multi-threading, Real-time systems , Trading, Finance,…)
- Integrate a team of highly-skilled and talented people
- A real human team spirit in an international environment,
- Well-being & Green oriented company ( social climate survey, green initiatives, 360 assessment, no dress code…)
- A dedicated and tailored onboarding program
The opportunity is located close to Sala Daeng BTS – Si Lom MRT :
Horizon Software Bangkok Co.,Ltd
52 Thaniya Rd, Suriya Wong, Bang Rak, Bangkok
Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.