Client Services Engineer (Full time position, Bangkok)
We are currently looking for a Software Support in Bangkok to ensure customer success into deploying Horizon Software’s solutions.
The job responsibilities will include, without being limited to, the following:
• Analyze issues or incidents
• Define criticity and area of the issue
• Solve the tickets according the require knowledge following the proper process by escalated if needed
• Address customer requests through resolution or escalation
• Keep updated the customer about the solving process of their ticket (step, timing)
• Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customer
• Deploy the products at customer’s site (integration)
• Provide training to client (user and IT team).
Skills and Requirements:
• Bachelor or master’s degree in Computer Science or Software Engineering, Computer Engineer, Information Technology, or related field
• Experience in implementation of software
• Excellent interpersonal and communication skills in Thai & English
• Knowledge of Linux operating systems and system administration is compulsory
• Basic knowledge of any OO languages and SDLC experience is a plus
Remote friendly ( 2 days /week after onboarding)
Annual Health Checkup
The opportunity is located close to Sala Daeng BTS – Si Lom MRT :
Horizon Software Bangkok Co.,Ltd
52 Thaniya Rd, Suriya Wong, Bang Rak, Bangkok
Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.