We are currently looking for a Key Account Manager based in Hong Kong, to insure customer success into deploying and running Horizon Software’s solutions.

The job responsibilities will include, without being limited to, the following:

  • Ensure that the customer requirements and needs are understood
  • Ensure that the clients in his portfolio are satisfied with the product and services delivered
  • Identify functional gap & implementation risks in project early phases
  • Manage customer project time line
  • Write specs / requirements, involve product experts & product owners when needed
  • Gather client requests and manage the workflow of tickets in our tracking tool
  • Manage the day-to-day relationship with the clients, propose new features
  • Report to the Head of Client Management

Skills and Requirements:

  • Interest in a financial trading support environment
  • Bachelor or Master’s degree in Computer Science or Software Engineering
  • Excellent interpersonal and communication skills
  • Strong commitment to deliver Service & Satisfaction
  • Knowledge of electronic trading
  • Working knowledge of electronic trading platform architecture or support is definitely a plus

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