We are currently looking for a Client Support Engineer in Bangkok to ensure customer success into deploying Horizon Software’s solutions.
The job responsibilities will include, without being limited to, the following:
• Provide professional support and investigate troubleshoot issues raised by customers.
• Manage and coordinate the implementation phase of the product or new functionalities.
• Provide training to client (user and IT team).
• Communicate with project management teams, quality and IT development if needed for monitoring Customer incidents and requests
• Support local and overseas clients.
Skills and Requirements:
• Interest in a financial trading support environment
• Bachelor or master’s degree in Computer Science or Software Engineering, Computer Engineer, Information Technology, or related field
• Excellent interpersonal and communication skills
• Knowledge of electronic trading is a plus
• Working knowledge of automated or algorithmic trade designing or support is definitely a plus
• Knowledge of Linux operating systems and system administration is definitely a plus
• Basic knowledge of any OO languages and SDLC experience is a plus