Do you leverage your talent and experience in high-level customer service?
Would you like to evolve in the software sector for the financial industry?
Are you passionate and aspiring to a stimulating career tailored to your ambitions?
We are currently looking for a Client Services Engineer based in Montreal, to support our global market front office application.
Here are the challenges that await you :
• Establish direct contact with the customer and are the guarantor of the proper use of the software
• Analyze complex problems or incidents by bringing your enthusiasm and creativity to customer service
• Be a project manager: Manage and coordinate the implementation phase of the product or new functionalities at the customer
• Support customer requests until their resolution or escalation
• Communicate with project management teams, quality and IT development if needed for monitoring Customer incidents and requests
We would be happy to talk to you if you :
• Have knowledge of the Linux system
• Have a passion for customer service
• Have a good ability to analyze, summarize and write
• Are curious with a good team spirit
• Are motivated and ready to give the best of you
• Speak English (oral and written)
So come and join the Horizon Software adventure and become the first pioneers of this new North American epopee!